Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods, such as personalized items or clearance products, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Request Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with photos if possible. We will assess the situation and may offer a replacement or refund based on the circumstances.
Changes to This Policy
We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Your continued use of the site after any modifications to the policy will constitute your acknowledgment of the changes and your consent to abide by and be bound by the modified policy.